Contributors
30 Apr 2010
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This section provides information on the authors and experts that have contributed to Tourism Insights and the Destination Manager's Toolkit (DMT). A list of their contributions to Insights is provided for each author.
Tim Addison has over 17 years’ experience in the travel, tourism and leisure industries, has worked both in commercial and public sector marketing departments and is now enjoying the cut and thrust of advertising.
Tim was appointed as Managing Director of Designate in September 2004 after over two years as the Head of Tourism and Visitor Economy for the London Development Agency. Whilst there, he commissioned the first major review of tourism in the capital as well as producing London's three-year strategic development plan. This was adopted by the Mayor of London and published in September 2002. He oversaw the creation of 'Visit London' in 2001, the first of a new breed of dedicated marketing organisations for tourism in England.
Designate is a specialist marketing and communications agency in travel, tourism and leisure established in 1993. It provides clients with not just strategic and creative insights, but also technological know-how, to help their communications go not just wider, but deeper too. It has offices in Brighton, Manchester, and Cardiff.
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David has worked in tourism in the UK for over 20 years, and was Chief Executive of Yorkshire Tourist Board for the last 10 years. He has just set up two new ventures a customer service training company - Maple Training with Susie Brindley; and Andrews Associates - a tourism marketing and development consultancy working with a network of consultants across the country.
Contact david@mapletraining.co.uk or david@AndrewsAssociates.co.uk; Tel: 01904 466974 Mob: 07711 067074.
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Stuart Barrow BA MA MTS is Public Affairs Manager at VisitBritain, where he has worked since January 2006.
Previously, he was Policy Analyst to the Cabinet Members for Economic Development & Transport and Leisure & Lifelong Learning at Westminster City Council. He is a former Special Adviser to the Shadow Chancellor of the Exchequer in Parliament, having worked for Francis Maude, Michael Portillo and Michael Howard. He was also a Research Economist at the Adam Smith Institute.
Stuart represents VisitBritain on the British Resorts and Destinations Association Policy Committee and was a member of the Government Steering Group behind the CLG Strategic Guide on publicly accessible toilets. He is a member of the UKFilm Council Film Export Group.
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Adam Bates, Head of Tourism, has run VisitBrighton within Brighton & Hove City Council since 2003 and has been Head of Economic Development for Brighton & Hove City Council since 2007. From 1995 to 2003 he worked at VisitBritain where he was most recently Head of Business Tourism. He has worked in tourism since the mid 1980s with stints at Disneyland Paris and Marriott Hotels among others.
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David Bowden is a dual-qualified English and American lawyer and he first qualified in 1987. He is a
director of D Bowden Consulting Limited who website is www.lobbyandlaw.com. The business was
established in 2004. David acts as a consultant to both VisitBritain and Visit England. He is a
Member of the Tourism Society and is the only legally qualified member of its Tourism Consultants
Network. If you need advice or assistance on legal issues relating to travel or tourism issues, he
can be contacted by telephone on (01462) 431444 or by email at: info@lobbyandlaw.com.
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Sue Bramall is Managing Director and founder of Berners Marketing, providing business development and marketing support to organisations in the service sector, with a particular emphasis on email marketing.
Sue has over 17 years of experience in senior marketing positions and as an external consultant. Her early career was spent with Trusthouse Forte Hotels and then Touche Ross Management Consultants working throughout Europe on tourism development projects.
Sue was awarded Jaguar Arts & Business Adviser of the Year for her work with Gladstone Pottery Museum.
Berners Marketing is a member of 360 Tourism Consulting, a consortium of advisers, consultants and specialists operating in the fields of tourism, leisure and heritage.
Sue can be contacted at sue.bramall@bernersmarketing.com
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Emil Brannen is a Tourism Development Manager at the London Development Agency (LDA) which has been given responsibility for the future development and promotion of tourism in London. Prior to working at the LDA, Emil was Tourism Manager at Surrey County Council. He has an MSc in Tourism Planning and Development from University of Surrey.
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Susan Briggs is Director of The Tourism Network that offers marketing, publishing and training services for the tourism industry. She began her career working for an incoming tour operator, followed by a specialist study tour operator and incentive company. She formed her own company 17 years ago and since then clients have included national and regional tourist boards, Regional Development Agencies, major and minor visitor attractions, hotels and destinations. Susan has written seven marketing and guide-books.
Since moving back to the Yorkshire Dales from London two years ago, Susan continues to work for clients around the country. She has a particular interest in local distinctiveness and developing tourism projects for much greater benefit of local communities.
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Roger has recently left Tourism South East to set up his own consultancy company Real Places Ltd.
After completing a degree in Geography at Birmingham University Roger joined the Greater London Council and worked in transport and planning and as an adviser to the Transport Chairman. When the GLC was abolished he worked for Oxford and Carlisle City Councils in tourism, marketing and economic development before moving to Chichester to work as Tourism Manager for West Sussex County Council. During that time he was a Director of the SE England Tourist Board and Chairman of the Tourism Officers Forum.
He managed a 2 year project for SEEDA, TSE and the Countryside Agency developing sustainable tourism programmes in the region’s Areas of Outstanding Natural Beauty before moving to Tourism South East where he led the development team working on a range of programmes aimed at helping the industry to grow as a sustainable asset to the region. He served as the Countryside Agencies national tourism adviser and held a seat on the South East Rural Partnership.
He is the consultat editor for the Destination Manager's Toolkit and contributed on the structure of Tourism, accessibility, sustainability and Industry relations.
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Professor Dimitrios Buhalis is Established Chair in Tourism, Deputy Director of the International Centre for Tourism and Hospitality Research at Bournemouth University and Professorial Observer at the Bournemouth University Senate. Professor Buhalis is leading eTourism research and is working with the Bournemouth team for introducing technology in all aspects of tourism research and teaching. He was previously Programme Leader MSc in Tourism Marketing and MSc in eTourism, Reader in Business Information Management and Leader of eTourism Research and member of the University Senate at the School of Management, University of Surrey.
He is regarded as an expert in the impacts of ICTs in the tourism industry, the management of tourism distribution channels as well as in strategic tourism marketing and management. Dimitrios has been involved with a number of European Commission FP5 and FP6 projects and regularly advises the World Tourism Organisation, the World Tourism and Travel Council and the European Commission in the field of information technology and tourism.
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Tom Buncle is Managing Director of Yellow Railroad, an international destination consultancy that helps countries, cities and regions improve their competitiveness as tourism destinations. He has undertaken branding, marketing, eco-tourism and pro-poor strategies for destinations in the UK, Europe, Africa and the Caribbean.
Tom is a former Chief Executive of the Scottish Tourist Board and international manager of the British Tourist Authority in Southeast Asia, Norway and California.
He has recently produced a Handbook on Tourism Destination Branding for the European Travel Commission (ETC) and United Nations World Tourism Organization (UNWTO).
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Alison Caffyn is a freelance consultant specialising in tourism development and rural regeneration. She has 20 years experience in tourism working in public and private sectors: South Shropshire Tourism Development Officer; Senior Consultant, ECOTEC Research and Consulting; Lecturer in Tourism at the University of Birmingham; and two regional tourist boards. Alison has worked with clients ranging from government agencies to local community groups and from large commercial attractions and national parks to small tourism enterprises. Alison lives on the Shropshire-Herefordshire border and specialises in destination plans for market towns; sustainable tourism strategies; developing outdoor activities, food and drink, heritage and community tourism initiatives.
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Sally Cairns is a Senior Research Fellow, working jointly at the Transport Research Laboratory and University College London. Her research interests include reducing travel for food shopping, the impacts of reallocating road space to buses, cylists and pedestrians, marketing strategies to promote walking and children's attitudes to travel.
Sally is co-author with Carey Newson of Predict and Decide: Aviation, climate change and UK policy, Environmental Change Institute, University of Oxford and Transport Research Laboratory, 2006.
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Sue Cambie is a director at SCD Design Ltd, a UK based Architecture, Interiors and Project Management Practice with associate offices in New Zealand, Thailand and the Caribbean. suecambie@scd-design.com
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Catriona Campbell (www.catrionacampbell.co.uk) started her career with five years at Contiki Travel, an international tour operator. She then moved to the London Tourist Board where she held the position of Marketing Director for ten years. Campbell then established her own marketing consultancy specialising in brand development where clients included England, the Yorkshire Dales, Derbyshire, Cumbria, Rye, Medway and Kent, and many private companies in tourism and other sectors. In 2009 she set up Escape to Create, a business that organises creative breaks. She combines this with creative tourism consultancy and is currently working with Visit Kent to develop creative tourism products on Kent’s coast.
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Claire Chapman is manager of The Tourism and Conservation Partnership. She can be contacted at claire@ourstolookafter.co.uk
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Anthony Climpson is Tourism Destination Manager at New Forest District Council, where he has been for the last twenty years. He is totally focused on local inclusion and sustainability in tourism.
He is past President of the Tourism Management Institute and has participated in many national tourism policy and reform groups. He also founded the New Forest Tourism Association and the VICE model for sustainable destination management.
In 2005 he was awarded an OBE for services to tourism and last year he was the international winner of the Best Destination and Best Personal Contribution in the 2007 Virgin Holiday Responsible Tourism Awards.
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Professor Chris Cooper has more than twenty-five years experience in the tourism sector, beginning his career in market planning and research with the UK's largest tour operator, Thomson Travel, and has since worked as a researcher and teacher in every region of the world.
Chris gained his undergraduate degree and PhD in Geography from University College London and, working closely with the United Nations World Tourism Organisation, he was responsible for establishing tourism as a subject at university level at the universities of Surrey and Bournemouth in the UK.
Today, Chris works with international agencies in tourism research and education, such as the European Union, the International Labour Organisation, the OECD and ASEAN but primarily with the UNWTO where he held the Chair of the UNWTO’s Education Council from 2005 - 2007. He is also the co-founder, editor or co-editor of several tourism journals and textbooks.
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Rob Davidson is a Senior Lecturer in Business Travel and Tourism at the University of Westminster in London. His latest book, Marketing Destinations and Venues for Conferences, Conventions and Business Events (2006) was co-written with Tony Rogers of the British Association of Conference Destinations. In February 2005, he was nominated Meetings and Incentive Personality of the Year 2005, at the Meetings & Incentive Travel Awards ceremony in London. In 2006, 2007 and 2008, he was included in Conference & Incentive Travel magazine's 'Power 50' – the 50 most influential people in the UK conference industry.
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Nick Dines is Head of Corporate Communications for Travelodge. Prior to this he was Head of Communications for the British Chambers of Commerce. He has previously worked at Westminster City Council and the London Assembly.
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Andrew Duff is a tourism consultant with over 30 years experience in tourism marketing, business development and online services. Current work includes advising several organisations on churches and heritage visitor development. He was Head of Marketing for the Churches Conservation Trust from October 2005 to June 2006 (on secondment from VisitBritain). Previous roles have included Head of E-Tourism Development at VisitBitain, and Head of Development Services at Northumbria Tourist Board. He serves as Chairman of the Marketing & Technology Network of the European Travel Commission, and a Trustee of the Churches Tourism Association.
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With 15 years of international marketing behind him, Matthew's first venture into the outdoor industry came in 2006 when he joined The Camping and Caravanning Club as Director of Marketing and Communications. Since his arrival the Club has undertaken a re-branding, a detailed investigation into the membership base and a re-launch of the magazine, for which he is editor.
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Jackie Ellis of LiveTourism, a tourism consultancy which puts the visitor at the heart of everything we do and specialises in quality improvement, accessibility and sustainability. www.live-tourism.co.uk
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Siân Ellis is a freelance travel/heritage writer who also specialises in rural issues and the environment. A former editor of Heritage and (US readership) Realm magazines, she has also edited and written for a range of BTA/VisitBritain travel guides and print. She supplies features to diverse national and international consumer magazines. Her work for regional tourist boards includes copywriting for print and web, consumer, trade and marketing campaigns. She writes on rural subjects from wind farm technology to farm diversifications for business and general consumer press.
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David Essery qualified as a solicitor at City firm Denton Hall (now Denton Wilde Sapte), then practised in Berkshire, becoming a partner in the contentious department.
He subsequently changed focus to commercial law and moved in house to become General Counsel at the British Tourist Authority (now VisitBritain).
David currently works in the wholesale division of BT plc where he heads the Major Outsourcing Legal Team with responsibility for BTW's major commercial contracts.
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Martin Evans runs the marketing consultancy, The Tourism Business, in York, specialising in niche tourism sectors, including film and tv tourism (through associate company Screentourism.com). He works with leading consultants in the media and tourism sectors and is passionate about the marketing opportunities open to UK destinations, attractions, event organisers and accommodation providers, through screen tourism. Martin has written four previous Insights reports on the subject of film and tv tourism and can be contacted on tel. 01904 438100, or by e-mail at martin@thetourismbusiness.com
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Richard Fairclough has worked with trade associations since 1981. He was closely involved in establishing the Trade Association Forum as a membership organisation when it moved to the CBI in 1997, having chaired one of its original benchmarking clubs. Since then he has worked as a consultant on various projects, including several benchmarking studies, surveys, development of a Value Added Measurement methodology and other publications. He is also a director Jo Ouston & Co, a career and management development practice.
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Stephen Farrant is a senior executive at TEAM Tourism Consulting, and a member of the UK Panel of the Sustainable Development Commission. For more information or to find out how TEAM can work with your destination, visit www.team-tourism.com
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Pam Foden (BA, MTS, MTMI) is Quality Manager, Marketing and Communications at VisitBritain, working closely with destination partners to encourage more businesses to take advantage of the benefits of quality assessment. Her remit includes seeking out opportunities to raise awareness of the star ratings with consumers and commercial partners.
She joined VisitBritain in 2006, following ten years running a public/private sector tourism partnership in West Sussex. She spent eight years running a small hotel and currently runs a (quality-assessed) self-catering cottage in Sussex.
Her work at VisitBritain brings her into regular contact with a broad range of operators and through her role as editor of VisitBritain’s Quality Edge magazine she shares with the readership the ideas and enthusiasm of the many successful quality-assessed businesses that she continues to discover around the country.
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Harold Goodwin is Professor of Responsible Tourism Management and Director of the International Centre for Responsible Tourism at Leeds Metropolitan University. Harold researches on tourism, local economic development and poverty reduction, conservation and responsible tourism and teaches Masters and PhD students as well as the industry, local communities, governments, and conservationists. Harold also undertakes consultancy and evaluations for companies, NGOs, governments, and international organisations. He is adviser to World Travel Market on their World Responsible Tourism Day and is currently working with Oman to develop a national responsible tourism policy and strategy.
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Robyn Griffith-Jones is a consultant in tourism development and strategic marketing communications with particular expertise in accessibility, sustainability and heritage.
As an Associate of LiveTourism, a specialist tourism quality and accessibility consultancy, she is helping to deliver Get London Graded, Green Tourism for London and London Open to All for the London Development Agency.
Before moving into consultancy Robyn was Director of Communications for the English Tourist Board, and prior to that held senior roles in marketing and public affairs for Cunard Lines, the Victoria and Albert Museum and British Airways.
Robyn began her working life as a journalist for trade papers and was travel and tourism editor for The Economist and the Economist Intelligence Unit.
Robyn is a Fellow of the Tourism Society. When not working, her passion is sailing yachts. She is a trustee of RYA Sailability which helps get disabled people sailing and which is currently looking for and helping fund some of the Paralympic hopefuls for London 2012.
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Matthew Guarente is a media advisor, helping a range of companies from start-ups to multi-national household names communicate better. He has been a journalist and editor for more than a decade with senior editorial roles at Bloomberg News, Sunday Business, and The Conde Nast Publications. He has launched customer, newsstand and trade magazines. Two highlights of his career so far include being a judge at the World BBQ Championships while on assignment for The Independent, and being threatened with physical violence by Warren Buffett, before extracting from him a world exclusive. He runs SkiBeginner.com as a hobby and is building a family travel website.
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Peter Hancock is chief executive of Pride of Britain Hotels, a consortium of 37 privately owned luxury hotels in the UK. He was previously a director of hotel guide publishers Johansens and started his career in hospitality as a waiter, becoming a hotel general manager at the age of 21.
He is a fellow of the Institute of Hospitality and a fellow of the Tourism Society and is also a freelance after-dinner speaker.
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Chris Haslam is a freelance consumer journalist. Over the years he has written on a broad range of subjects – from home interiors and consumer technology to travel, sports and the environment. He writes regularly for a broad range of national titles including the Sunday Mirror, Independent, Guardian Online, FHM, T3 and Homes & Gardens. In 2007 he co-wrote 'How you can stop climate change' with environmental charity Friends of the Earth and international publishers Collins.
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Over the last 15 years, Dr Rebecca Hawkins FIoH has been responsible for the development of strategies and policies for sustainable tourism. She has provided advice on sustainable tourism for leading global organisations, such as the World Travel & Tourism Council and International Hotels Environment Initiative, national tourist boards and tourism companies.
Recently Rebecca has been involved in developing the Supplier Sustainability Strategy for the Federation of Tour Operators, drafting a heritage tourism strategy for the Nkonkobe region of South Africa, delivering the Hospitable Climates energy management programme and managing the Considerate Hotelier network.
Alongside her role as a Director of the tourism consulting company CESHI Ltd, Rebecca is also the Research and Consultancy Fellow to the Business School at Oxford Brookes University.
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An accountant by training, Ian Hill has worked in the banking sector both in the UK and overseas for 30 years. For the last ten years he has been the Travel Manager for a large Amercian bank at its European Headquarters in London. Having left the company, he is a corporate travel consultant advising businesses on how to reduce their expenditure on business travel.
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Iris has been developing her professional skills during the last fifteen years in the areas of Sales, Marketing and Communication, occupying managerial roles in different European countries. Her experience includes the European launch campaign of Canada 3000 Airlines and the launch of free newspaper Metro in Barcelona, Madrid and Paris. At THR, a Barcelona based Tourism Consultancy, she managed the marketing department and has been responsible for tourism projects in both the public and private sector. She is one of the founding partners of VERUM Global Hotel Development which brings together professionals with solid expertise and knowledge in the hotel sector to provide turnkey hotel projects.
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Mark Hillsdon is a freelance writer based in Manchester with a passion for the great outdoors. As well as writing on nature and the countryside for magazines such as Coast, Country Walking and Green Futures, he also works for several environmental organisations, helping to promote their work to a wider audience. He writes on travel for publications such as the Independent on Sunday and CNN Traveller, and general features for Esquire. He has also written several books on a diverse range of subjects from gardening to Chelsea Football Club via bug hunting.
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Nick How is Head of the Leisure, Heritage and Tourism research team at QA Research. For more information call Nick How on 01904 632039.
Much of the research and consultancy work Nick and his team undertake is with visitors, non-visitors and stakeholders to enable museums, destinations, organisations and attractions within the sector to make informed decisions.
A former History teacher of eight years before changing career into marketing, Nick has a BA (Hons) in History from the University of Wales and holds a Chartered Institute of Marketing Professional Diploma. He is a member of GEM (Group for Education in Museums) and AIM (the Association of Independent Museums).
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has worked in urban and environmental planning in England for over 30 years. Until 2008 he was Head of Policy and Projects at Cambridge City Council leading a multidisciplinary team dealing with planning, conservation, transport, urban design and sustainability issues. He is now an independent consultant taking an interdisciplinary approach to urban planning issues.
During his career Brian has built up a strong interest and knowledge in tourism planning and destination management. He was Chair of the Historic Towns Forum in 2006-2008 and is currently Vice Chair – the Forum promotes best practice and interdisciplinary working in historic towns and cities. Brian is also a Fellow of the Tourism Society.
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Rafael has extensive experience in sales and marketing working for companies within the hotel and tourism sector such as Viajes Mediterráneo, Hotel Majestic and Derby Hotels Collection. Besides being general manager of Design Hotels he has been a member of the board of directors of Small Luxury Hotels of the World as Regional Director of Europe and Africa. During the last three years Rafael has been managing director of Dream Resorts Factory in THR, a Barcelona based tourism consultancy. He is one of the founding partners of VERUM Global Hotel Development which brings together professionals with solid expertise and knowledge in order to provide turnkey hotel projects.
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Gareth has spent 34 years with the VisitBritain during which he was posted in various foreign offices such as Tehran, Sydney, Tokyo or Toronto. He returned to Britain in 1995 to head up the then newly created department of Brand Management. He later got involved with the 'Million Visitor Campaign', BTA's response to the events of 9/11.
Gareth is now the Secretary to the European Travel and Tourism Action Group - a trade organisation that both lobbies the European Commission on tourism matters and promotes a better understanding of the industry throughout the European institutions.
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Kurt Janson has a Masters Degree in Public Policy from Lincoln University (NZ) and worked for the New Zealand Department of Conservation and subsequently for the New Zealand Tourist Board, developing national and regional tourism strategies. He moved to Britain in 1997 to work as Policy Manager for the English Tourist Board and the British Tourist Authority. Later he became the Head of Strategic Planning for VisitBritain with responsibility for Policy, Strategy, Sustainable Tourism, Business Planning and Marketing Evaluation.
Kurt left VisitBritain in 2004 to set up his own tourism consultancy business which, as well as undertaking research projects for a number of tourism businesses and organisations, provides tourism policy advice to the Tourism Alliance, an umbrella trade association for the tourism and hospitality sector that comprises almost 50 industry associations representing almost 200,000 business of all sizes throughout the UK.
Kurt is the consultant editor for Tourism Insights.
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Jayne Jennings is the Industry Development Manager for Tourism Queensland, where she focuses on addressing 'whole of state' issues and opportunities for the development of the tourism industry. Prior to Tourism Queensland, she worked in the tourism industry in Melbourne and with Tourism New Zealand, where she was a Tourism Policy Advisor, developing tourism strategies for regions within New Zealand and analysing overseas performance.
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Robin Johnson is the 2012 Strategy Manager at VisitBritain, where he has worked since February 2006. On first joining VisitBritain he worked for the Chief Executive on special projects, including the initial development of VisitBritain's strategy for the 2012 Games. From there he moved to work full-time on VisitBritain’s 2012 Games activity in April 2007. Robin graduated from Cambridge University in 2003 with a degree in Modern Languages, and worked for an inbound Spanish tour operator before moving to VisitBritain.
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Colin Joy spent 19 years promoting Britain in the British Tourist Authority and VisitBritain. Most of this time (14 years) was spent as a manager overseas. In London, he was responsible for long haul business planning, customer service worldwide and overseeing worldwide marketing activity, using his many years of overseas experience. Colin is currently working as a freelance travel and tourism consultant.
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Mandy Lane is the founder director of LiveTourism and co-developed the concept of the VisitorJourney© as a management tool in the development and delivery of tourism.
She has 20 years experience in quality development and accessibility in tourism. Mandy’s previous positions include Head of Quality for the English Tourism Council, where she developed a number of quality improvement programmes including the first accessible standards for all sectors of the accommodation industry, and Quality Development Manager for the London Tourist Board and Manager of Cabin Crew training for British Airways.
She has authored a number of articles/journals and spoken widely on quality and tourism development.
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Peter Lane is a member of the European Commission’s Tourism Sustainability Group and chair of Destination Performance: UK and a member of the ETIP board. After a career in Local Government he is now working as a private leisure, tourism and planning consultant. He can be contacted at planetplc@aol.com
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Jenny Littman is Chief Executive of the national charity TourismAll UK. This was formed in 2004 from the merger of the Tourism for All Consortium, national charity Holiday Care, and hoteliers’ forum IndividuALL
Prior to TFA, Jenny was Director of the Family Holiday Association, a national charity assisting families for in desperate need of a break, and received an MBE for her work in 2001. Whilst at FHA she worked closely with the travel industry, and established a project providing supportive breaks for families in distress called Wishing Tree holidays, which she still chairs. She has also worked for Amnesty International.
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Mary Lynch has 25 years experience in the travel industry with both public sector and commercial organisations. Her career includes experience working for British Airways, Thomson Holidays, the British Tourist Authority and latterly as Chief Executive of the English Tourism Council. At the English Tourism Council she led the industry response to several crisis events including Foot and Mouth disease, terrorist attacks including 9/11, the Gulf war and SARS. She is the author of Weathering the Storm a book on crisis management for the tourism industry.
Mary has advised London, Sri Lanka and the Caribbean on crisis management and recovery. She has designed and developed crisis management material for small businesses, has worked with government on developing an integrated emergency response and has developed training programmes on recovery marketing.
In 2004 she established her own consultancy company Mary Lynch Associates Ltd. The company specialises in change management, crisis management and long term strategic development of tourism. It has grown organically and now works with 12 staff and associates delivering projects mainly in the UK. Further information is available at www.lynchassociates.co.uk.
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Derek McNally MSc PhD currently works at the Centre for Astrophysics, University of Hertfordshire. He is a former lecturer in Mathematics and Astronomy and a former Director of the University of London Observatory.
During his long-standing involvement with the Royal Astronomical Society, he has been its secretary, treasurer and vice-president. He is also a former general secretary of the International Astronomical Union.
Derek’s scientific interests gravitate towards star formation theory, the spectroscopy of the interstellar medium - in particular the diffuse interstellar bands, the adverse environmental impacts on astronomy, the education of astronomers and the astronomy of Neolithic standing stones.
He has published two books: Positional Astronomy and The Vanishing Universe and has edited various conference proceedings on Astronomy education. He is also the author of papers published in a variety of journals on scientific interests.
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Nick Markson is a freelance consultant in Brussels. He acts as policy adviser to the European Federation of Campingsite Organisations and Holiday Park Associations and the European Tour Operators' Association. He also works with the European Travel Commission, helping in the administration of its Marketing and Technology Network and its Market Intelligence Group. He was VisitBritain's Head of European Affairs from 1997 to 2003.
Nick can be contacted at nickmarkson@markson.eu or on (+32 2) 648 70 19.
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Dr Lynn Minnaert is a post-doctoral research fellow and lecturer at the University of Westminster. She has been involved in social tourism research both in Britain and in Flanders over the last five years. Her PhD study concentrated on the effects of social tourism on participants. In 2007-2008, she conducted a stakeholder survey and best practice study in Flanders, Belgium. She is also a lecturer and researcher in the field of business tourism and business events. Here her main focus is on corporate hospitality research.
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Kate Mitchell is a freelance writer and editor based in London. Kate has an MSc in Science Communication and worked as a visitor research assistant at the Science Museum before spending over 10 years as an editor in business-to-business publishing. Since becoming freelance in 2005, Kate has worked on a number of projects for VisitBritain, and edits Digest, the quarterly journal for Sustain, the alliance for better food and farming. Kate is currently working towards an MA in children’s literature. She can be contacted on kate@ibble.co.uk.
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Richard Morrey FIH is Managing Director of customer service measurement and development specialists Service Science Limited who have a significant client base in the hospitality, tourism and leisure sectors. www.servsci.co.uk
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Jasmijn Muller is a PhD Researcher in Tourism at the School of Management, University of Surrey.
She gained extensive leadership and teaching experience working for five years in the scuba diving industry in Thailand, Indonesia, France and the Philippines before undertaking a BBA (Cum Laude) in Tourism Management at the NHTV Breda University of Applied Sciences in The Netherlands.
During her studies she remained involved in dive tourism, setting up a dive travel agency business and gained tourism consultancy experience developing a tourism masterplan for Syria.
During her final year she expanded her teaching experience as assistant lecturer on courses in financial accounting and marketing management for tourism students. Her bachelor thesis, commissioned by Emerging Markets Group UK, focused on trends in donor funding for tourism.
In August 2008, she completed an MSc in Tourism Development at the University of Surrey for which she conducted dissertation research on the role of the consultant in tourism development. She will continue her research on this topic for a further three years.
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Carey Newson is an independent writer and researcher with the sustainable transport consultancy, Transport for Quality of Life. She formerly worked for the BBC and as Assistant Director at Transport 2000, now the Campaign for Better Transport. She can be contacted on carey@transportforqualityoflife.com
Carey is co-author with Sally Cairns of Predict and Decide: Aviation, climate change and UK policy, Environmental Change Institute, University of Oxford and Transport Research Laboratory, 2006.
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Anna Pointer is Deputy Editor of Star magazine, the celebrity weekly, where she has worked since its launch in 2003. Prior to this, she was a features writer for the Sunday Mirror. Anna’s areas of expertise are in showbiz news, as well as diet, fitness and travel.
She regularly appears on Sky News to discuss showbiz stories, and has also been a guest on shows including Big Brother’s Big Mouth and Richard and Judy. In addition, Anna has appeared on BBC News 24, and also in radio interviews and as a talking head on celebrity TV shows.
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Ken Robinson is an independent tourism adviser and a commentator on related topics such as the optimisation of the economic and social benefits of tourism.
Ken is Vice Chair of the Tourism Alliance and of Partners for England, and Chair of the Visitor Attractions Forum. He is the former Chair of the Tourism Society, and the current Chair of its think tank. He was awarded the CBE for services to Tourism in 1997.
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Peter Robinson BA(Hons), MA, MTMI, MTS is a senior lecturer at University of Wolverhampton and Course Leader for Work Based Learning, Continuing Professional Development & Entertainment Industries Management, where he has won awards for development of a distance learning course and as an early practitioner in academia.
Previous experience in the public, private and voluntary sectors includes working in management teams in a range of roles that have included Tourism Development Officer, Visitor Services Manager and Tourism Projects Manager.
Peter has also worked as an independent tourism consultant for organisations including Shropshire & Derbyshire County Councils, the National Trust and a number of SMEs. Peter's research interest lies in the field of community-led tourism development, sociology of tourism marketing and pedagogy of distance learning, areas of study in which he is a building a strong portfolio of publications and conference papers.
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Tony Rogers is a consultant specialising in conferences, business visits and events, and venue/destination marketing and management. He is also the author of several books on the international conference industry, including 'Conferences and Conventions: A Global Industry (second edition)' published by Elsevier. He established his own consultancy, Tony Rogers Conference & Event Services Ltd, on 1st September 2009. For more details visit www.tony-rogers.com or email: tony@tony-rogers.com.
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Olivia Ruggles-Brise is a Consultant with The Tourism Company, a specialist tourism and leisure management and marketing consultancy with offices in London and Herefordshire.
Until 2006 she was Policy and Communications Manager for the World Travel & Tourism Council where she managed the Tourism for Tomorrow Awards and undertook a range of policy research in countries such as Romania, Trinidad and Tobago, Greece, and Namibia.
In 2003 she obtained an MA in Tourism, Environment and Development from King's College, London, where she is now a visiting lecturer.
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is a Senior Consultant at Humberts Leisure. After graduating in Tourism and Planning from the University of Westminster, he worked in the financial services and construction industries for a number of years prior to joining Humberts Leisure in 2004. Peter has worked with clients including regional development agencies and local authorities, major private landowners to small businesses and local entrepreneurs. He specialises in preparing detailed feasibility studies, business plans, need assessments, site options appraisal and economic impact across the leisure and tourism spectrum. Peter has recently completed a post-graduate certificate in Local and Regional Economic Development.
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Amanda Sillito is an independent tourism consultant and an associate of LiveTourism, a tourism consultancy specialising in quality and accessibility. Her key areas of expertise are project management, tourism policy, business advice and campaign delivery. Recent projects include marketing support for Advantage West Midlands and Tourism South East and, with LiveTourism, the development of business advice materials for East Midlands Tourism, Lincolnshire Tourism and the London Development Agency. She has also produced a number of policy papers and consultation responses on subjects including visas, aviation taxation and tourism taxation.
Previously Amanda had nine years' experience with VisitBritain, including as Policy Manager where she coordinated research into issues such as tourism taxation and employment and also as Partnership Marketing Manager, where she delivered the annual £2.7 million domestic marketing programme.
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Irena Smith has worked in the Research Department of ETOA since January 2006. Before this, Irena studied at the University of Westminster and graduated with a first class honours in BA Tourism and Planning in 2004. Irena then embarked on several internships in the tourism industry such as working at Dubai Department of Tourism and Commerce Marketing and tour operator Hotels and More.
About ETOA:
Since its foundation in 1989, ETOA has grown exponentially to include over 400 member organisations, of which more than a hundred are tour operators. Collectively, ETOA represents over €7 billion spending on accommodation and travel services annually. ETOA provides representation at the European government level for companies involved in bringing tourists to Europe. The Association promotes greater awareness of the benefits provided by the group travel industry in Europe – particularly increased income and employment. ETOA also influences European tourism policy and legislation.
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Carol Southall studied tourism and languages in London in the late 1980s. She was a Tour Guide and Contracts Manager for an international coach tour operator before taking a year out to travel around the world. In the mid-1990s Carol began a teaching career, initially in further, and later in higher education, alongside which she continued to plan and escort tours to destinations including Singapore, Australia, USA, Iceland and South Africa. Carol holds a Masters Degree in Tourism Management and a recently attained a PCV licence. Research interests primarily focus on tourism quality management.
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Learnpurple Managing Director Jane Sunley (FHCIMA) was originally a hospitality operator. She spent a number of years honing her people expertise as MD of a high profile company providing specialist human resources solutions to the catering industry. In addition to running learnpurple, Jane holds two non executive directorships, is Vice-Chair of the Hotel & Catering Personnel and Training Association and has been instrumental in the success of several high profile employment and people development projects. She is also a member of the Talent Foundation and sits on their advisory board. Jane is a frequent contributor to a variety of publications and is regularly invited to give speeches and media interviews on people issues.
Learnpurple – engaging, developing retaining people. Tel: 020 7836 6999
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Heidi Truman is Commercial Projects and Major Events Manager within the Events for London team at Visit London. Created in 2007, Events for London is a partnership between the Mayor of London, the London Development Agency and Visit London and is tasked with attracting, developing and staging major sporting and cultural events. Events for London acts as a central point of leadership and expertise to develop the capital as the world’s most exciting major events destination. Heidi and the rest of the team at Visit London lead on strategic planning, bid development and leveraging events for the capital.
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Sue Tye is Managing Director of Strategis Developments Ltd. Sue believes in creating highly realistic, fun and stimulating learning environments for corporate clients, specialising in experiential events and business simulations. Sue works across many industry sectors, including Telecoms, Financial Services, Travel and Tourism, Energy and Utilities, Consultancy Services, Retail, Regulatory bodies, public sector, and not-for-profit organisations. Prior to setting up Strategis Developments Ltd in 2002, Sue worked as Director of Human Resources for American Express, throughout mainland Europe on major business transformational projects.
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Juergen Uren is a business writer and researcher, living in London.
Chris Veitch is an independent tourism consultant and an associate of LiveTourism, a tourism consultancy specialising in quality and accessibility. His key areas of expertise are accessibility, research, quality issues and business support development. Recent projects include research as part of changes to tourism administrative structures in three English regions, mystery shopping of Tourist Information Centres. With LiveTourism, supporting the ‘Get London Graded’ project for the London Development Agency and business support development for East Midlands Tourism, Lincolnshire Tourism and One NorthEast. Together with Mandy Lane he also delivers ‘Think Family’ Roadshows to businesses in the East Midlands.
Previously Chris had a career in the civil service. After gaining a first class degree in tourism management he joined the English Tourism Council as a policy executive focusing on accessibility in tourism. More recently he was employed by VisitBritain to work on two European Commission funded projects, related to improving access information for visitors.
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Tim Weston is an independent consultant having previously worked with many large organisations and recently as Head of Procurement for VisitBritain, helping to transform their IT delivery capability and cost base in line with their e-marketing strategy whilst serving on the DCMS Procurement Council.
With over 20 years combined experience in vendor management, outsourcing and procurement Tim is ITIL qualified and a member of the Chartered Institute of Purchasing and Supply (CIPS), serving on his local branch committee.
Email Tim at tim@jackflash.co.uk or contact him through Linked-In www.linkedin.com/pub/0/425/451
Paul Williams is a Programme Area Manager at Staffordshire University where he manages and leads the development of undergraduate, postgraduate and professional courses in business, management, tourism and events within the Business School. He is the current Senior Examiner for the Chartered Institute of Marketing’s tourism marketing diploma and a member of the Tourism Management Institute’s CPD group.
As well as advising Edexcel, QCA and City & Guilds on aspects of curriculum development, he is also an active member of the Higher Education Academy’s internationalisation group. Paul also has done extensive external examining work in the UK and overseas. His research interests include sustainable tourism, place marketing and destination branding, tourism-led regeneration, and special interest tourism.
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Brian Wilson stood down at the last election after 18 years in Parliament. Between 1997 and 2005, he held five Ministerial posts, including Minister for Trade and Minister for Energy.
Latterly, he acted as the Prime Minister's Special Representative on overseas trade and since leaving Parliament, he has continued to take a close interest in the energy sector.
He is a director of Celtic FC, whose centenary history he wrote. He is married with three children and lives in Glasgow and the Isle of Lewis.
FlyingMatters is a broad coalition of those who support sustainable growth in air travel including trade unions, business, tourism groups, farmers in the developing world and aviation organisations.
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Matthew Wilson is a landscape designer, broadcaster, lecturer and author. He works in a part time capacity with the RHS as Head of Gardens Creative Development, having curated two RHS gardens, Hyde Hall in Essex and Harlow Carr in Yorkshire. His last book, New Gardening: How to Garden in a Changing Climate (Mitchell Beazley 2007) won the GMG award for best practical gardening book. Matthew’s new TV series, Landscape Man, is on Channel 4 in autumn 2009. The accompanying book, Making a Garden, is published by Quadrille.
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Chris Wood has worked in sustainable transport for some twenty years. Until recently, he was the officer for the Widen the Choice Rural Transport Partnership, for which he wrote and designed the good practice guide, Green Access for Countryside Recreation, mentioned here. Widen the Choice brought together The National Trust, the RSPB and Natural England in a partnership dedicated to making it easier for people in the East of England region to reach and explore the countryside by means other than the car. Beginning with National Trust properties and RSPB reserves in the region, Widen the Choice expanded its remit to work with many other people to achieve sustainable access to the countryside. Sadly, due to funding difficulties, Widen the Choice is in hibernation, although it remains a focus for communication between interested organisations. As Transplan, Chris specialises in green access to the countryside, including ‘Green Access Audits’ for countryside attractions, although his capabilities stretch across the gamut of sustainable transport: rural, suburban and urban. He also has research and writing interests in history, heritage and landscape. Chris can be contacted on 01603 667314. Full contact details can be found at www.transplan.org.
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William Wood is a business studies undergraduate at Leeds Metropolitan University who has just completed a year's placement in the Quality department at VisitBritain, working particularly on initiatives to increase participation in the quality schemes.
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Andy Woodward is Chief Executive of Farm Stay UK. He began his tourism industry career in tour operating and later moved into tourism marketing. He has worked for a number of well-known tour operators including Jetsave, Intasun and Globespan. He was Product Director of Hamilton Travel before being recruited by a tourism marketing agency. He later joined McCluskey International as Director of Travel and Tourism, responsible for the UK accounts of California, Arizona, Ontario and many others. A short contract at Shakespeare Country enabled him to rapidly investigate and develop his interest in domestic tourism before he joined Farm Stay UK.
Tourism Insights articles published:
Julie Wooler BA (Hons) MSc returned to full-time education as a mature student in 2004. After completing a degree in Psychology from the University of Exeter, she undertook a Masters Degree in Tourism Development and Policy also with the University of Exeter. As part of the MSc she undertook a dissertation exploring South West MPs' perceptions and knowledge of the tourist industry, and the potential impact of the London 2012 Olympic Games on the region's tourism industry.
She is currently employed by Somerset County Council assisting with the implementation of the Visit Somerset Project and is hoping to return to University in 2009 to undertake a PhD.
Areas of interest include tourism policy flows, especially conflict and power relations within the new Destination Management Organisations. Julie is also interested in mapping the potential of working industrial sites as 'sustainable' tourist attractions.
She can be contacted at julie.wooler@hotmail.com
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Heather Worth, Regional Volunteer Officer, Devon & Cornwall is a regional advisor in the National Trust’s Devon & Cornwall region. Two of her priority areas are to develop corporate volunteering with local and national businesses and also youth volunteering, encouraging younger people to get involved with the NT. Heather has worked for the National Trust for nearly seven years, following a career in drug and alcohol social work, working in the UK, New Zealand and the South Pacific.
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Dr Ian Yeoman is the world’s only futurist specialising in travel and tourism, resident at Victoria University of Wellington, New Zealand. Ian has a PhD in Management Sciences from Edinburgh Napier University and prior to moving to the southern hemisphere was the Scenario Planner at VisitScotland. Ian’s forthcoming books include Demography and Tourism and World Tourism 2050. More further details about Ian’s predictive works, visit www.tomorrowstourist.com.
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Julian Younger was a 30-year veteran of British Tourist Authority, spending the majority of his career working in BTA’s New York office and running BTA’s Chicago and Los Angeles offices.
During this time, he worked very extensively in both the leisure and Meetings, Incentives, Conferencing, Exhibitions (MICE) areas of the business. On his return to the UK in 2000, Julian set up and ran for the next four years Cruise UK, an initiative aimed at bringing together the various disparate components of the cruise industry as well as bringing to market new destinations and services. This involved very extensive contacts with UK ports, UK and European industry bodies, media, regional tourist boards and latterly RDAs as well as with the cruise lines themselves.
Since leaving VisitBritain in 2004, Julian has worked in financial services, latterly chairing a start-up company providing a mobile card-based payment system to SMEs/sole traders until October 2007. Julian now lives in Kent and spends his time working for a number of voluntary organisations while maintaining a close interest in the continued development of the cruise industry.
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Roger has recently left Tourism South East to set up his own consultancy company Real Places Ltd.
After completing a degree in Geography at Birmingham University Roger joined the Greater London Council and worked in transport and planning and as an adviser to the Transport Chairman. When the GLC was abolished he worked for Oxford and Carlisle City Councils in tourism, marketing and economic development before moving to Chichester to work as Tourism Manager for West Sussex County Council. During that time he was a Director of the SE England Tourist Board and Chairman of the Tourism Officers Forum.
He managed a 2 year project for SEEDA, TSE and the Countryside Agency developing sustainable tourism programmes in the region’s Areas of Outstanding Natural Beauty before moving to Tourism South East where he led the development team working on a range of programmes aimed at helping the industry to grow as a sustainable asset to the region. He served as the Countryside Agencies national tourism adviser and held a seat on the South East Rural Partnership.
He is the consultat editor for the Destination Manager's Toolkit and contributed on the structure of Tourism, accessibility, sustainability and Industry relations.
Claire was manager of The Tourism and Conservation Partnership in Cumbria between 2005-2008. In this time the team developed and innovated methods of working with businesses (mainly in the tourism sector) in order to develop VPS concepts into business Corporate Social Responsibility programmes.
Claire has recently moved to be Head of Operations for Sheffield Wildlife Trust. She has also worked as Marketing Manager for British Waterways (encouraging water-based recreation and development), and a Regeneration Manager for Northwest Regional Development Agency.
Claire contributed to the DMT on visitor payback schemes.
Tony, who is a trained artist and designer, has worked in recycling, sales and publishing before being seduced by tourism. He established Dorset’s first county tourism service then became Destination Manager in the New Forest where he has been for the last twenty years. He is currently the Employment and Tourism Manager with New Forest District Council.
He is totally focused on local inclusion and sustainability in tourism. A past President of the Tourism Management Institute and participant in many national tourism policy and reform groups, he was the founder of the New Forest Tourism Association and the VICE model for sustainable destination management.
He was awarded the OBE in 2005 for services to tourism as was the International winner of the Best Destination and Best Personal Contribution in the 2007 Virgin Holiday Responsible Tourism Awards.
Anthony contributed to the DMT on sustainability.
After graduating in Leeds with a Town Planning degree, Peter joined the East Anglia Tourist Board in the early 1980’s with responsibility for the ‘Section 4’ grant aid scheme in Norfolk and Suffolk.
In 1988 he joined the Southern Tourist Board where he pioneered the first regional research and training services – still going strong today – eventually becoming Director of Development Services of Tourism South East, which was created following amalgamation with the South East England Tourist Board. Besides running Tourism South East’s research, development and training functions, Peter also has been a Director for Hampshire, the Isle of Wight, Kent and Surrey sub-regions. He is also the Honorary Treasurer of the Tourism Management Institute.
Peter contributed to the DMT on staff development.
Lorna is a Director of Blue Sail, a destination consultancy specialising in helping destinations plan, develop, manage and market themselves. www.bluesail.com
Lorna has worked in consultancy for the past five years specialising in destination marketing and tourism strategy development. Recent clients include
England’s North Country, Northwest Development Agency,
Advantage West Midlands, Capital Region Tourism and
Newcastle City Council.
Starting her career in economic regeneration, before moving into consultancy Lorna was Director of Marketing for UK and Ireland with the Scottish Tourist Board (now VisitScotland). Latterly, she established the innovative Futures Department within STB, where she pioneered an approach that integrated future trend-spotting, market analysis and segmentation to guide marketing planning.
Lorna contributed to the DMT on aspects of marketing.
Jackie became a freelance tourism consultant in 2006 after 17 years of local authority destination management based in Northumberland, London and East Sussex. Her experience of tourism development and marketing was gained in both rural and urban locations where her remit covered running information services, visitor attractions, art galleries and events.
Her practical knowledge of TIC operations saw her involved with strategic reviews at both regional and national levels; she co-authored the visitor information review for South East England and was part of a national working group looking into new ways of delivering visitor information. She regularly runs workshops, develops case studies and carries out mystery shopper visits.
For three years she led the Tourism Management Institute (TMI) Events Group, helping to bring innovative thinking, new technology developments and practical ideas from other sectors to a wider audience. Recently she was elected a Fellow of TMI.
Jackie contributed to the DMT on customer service and information.
Peter spent a number of years working for Local Government in the North East of England. Initially he worked in Planning but moved over to Leisure to manage Tourism and Community Leisure Services and got involved in ‘destination management’. With Maureen McAllister he helped establish the National Tourism Best Value Group in the late 1990’s as a response to the Government's emerging Best Value regime. The organisation has now become Destination Performance UK and Peter still chairs it.
He has been a member of the European Commission’s Tourism Sustainability Group since 2004 and is involved in the revision of the Member States reporting process for tourism.
As a member of the English Tourism Intelligence Partnership he is providing a voice for destinations in the emerging processes for improving the quality of tourism statistics.
He left Local Government in 2003 and has since been working, as a consultant (and volunteer), on a number of leisure and tourism projects.
Peter contributed to the DMT on monitoring.
David achieved a BSc in Tourism Management at Plymouth University before undertaking doctoral research in tourism attractions, their business life-cycles, and their effects on tourism destinations.
David started his career in partnership development in Cornwall, managing the Cornwall and Isles of Scilly Economic Forum, and then became the Head of Partnerships for South West Tourism being given the strategic lead on the development and establishment of nine new DMOs in the South West region. As well as partnership development David has a keen interest in sustainable tourism and climate change.
David contributed to the DMT on partnerships.
With a background in teaching, publishing and communications, Amanda made her destination marketing name by re-branding Brighton during the 90s.
She was Brighton’s destination marketing manager and then Head of Tourism, Conferences & City Marketing until 2003, when she moved into destination consultancy and is now a Director at the destination consultancy Blue Sail www.bluesail.com.
Her recent destination marketing projects have included helping Visit Peak District & Derbyshire develop their 3-year marketing plan, advising England’s North Country on emerging international markets and the Tourism Network North East on domestic leisure segments, and producing ‘how to’ guides and a creative marketing workshop for Visit London’s London Councils work.
Amanda contributed to the DMT on marketing.
Brigid is Chief Executive of the umbrella organisation Business In Sport and Leisure (BISL), the Chairman of the CCPR and a non executive Director of Quintus Public Affairs. She is the past Chairman of the Tourism Alliance.
Brigid has completed a six year term on the main board of Sport England, where she was Chairman of Phoenix Sport in Sheffield and Caversham Lakes Trust. She was a former chair of the Sport England Lottery Awards Panel. She was previously a non-executive Director of Leicester City Football Club Plc and is the author of Developing Partnerships in Sport and Leisure: A Practical Guide (1994).
Brigid was awarded an OBE for Services to Sport in 2006. In 2007 she won the Shine Industry Expert Award for Women’s Achievements in Travel, Tourism and Hospitality and the Leisure Report Industry Individual of the Year award.
Brigid contributed to the DMT on planning.
Peter is a senior associate at TEAM Tourism Consulting. He specialises in e-marketing and visitor services, including website design, email marketing, mobile services for visitors and DMO systems. Previously at BTA, he was in charge of visitbritain.com and twice won the World Travel Award for Best Website.
As VisitBritain’s Customer Services Director, he produced the first strategy and business plan for VisitBritain’s star-rating quality assurance schemes in England.
Recent projects have included e-marketing strategy workshops for Oman, Kenya and Croatia, training seminars in South Africa, Kenya and Cyprus, mobile marketing strategies for One North East, mobile information seminars for TICs, and technology scenarios for VisitScotland. In 2007 he edited a new e-marketing handbook for DMOs for the European Travel Commission and UNWTO.
Peter has worked at regional and city tourist offices, for a tour operator, and in advertising and PR.
Peter contributed to the DMT on quality in tourism.