Destination management

Articles and DMT sections by category:
Destination management

Articles

DMT sections

Pop-ups. Part 2: In the Mainstream	Feb 2010
by Sue Cambie Sue Cambie discusses pop-ups, ‘the blink and you’ll miss them’ phenomenon of temporary businesses and their value to the visitor economy. Following on from Pop-ups. Part 1: Creating Micro Tourism, which examined their history and the use of social media... more
Road Pricing and its Effect on Tourism	Jan 2010
by Chris Wood Most leisure trips in the UK are by car, so what effect will an attempt to reduce car use or ease congestion have on tourism businesses? An important part of the Government’s plans for tackling congestion is road pricing, or congestion charging, ideally... more
Developing Good Practice in Destination Management Organisations	Nov 2009
by Richard Fairclough This article illustrates how proven best practice in trade membership organisations can be applied to Destination Management Organisations. Author, Richard Fairclough, has worked in this field for over 20 years and shares the benefit of his experience... more
Britain’s Coaches: Partnership and Passengers	Mar 2009
by Stephen Barber A recent Confederation of Passenger Transport UK (CPT) survey indicated that twice as many Brits were planning to holiday in the UK this year compared to last year. This article examines the volume and value of the coach tourism segment of the domestic... more
The Benefits of Knowledge Management for Destinations	Mar 2009
by Chris Cooper Knowledge is increasingly seen as the engine of economic growth. This article outlines the concept of Knowledge Management and explores why it has received little attention in the tourism world. The article also gives an overview of how destinations can... more
Transport in Historic Towns	Jan 2009
by Brian Human This article explores the issues specific to transport within historic towns, getting and moving around them. It also gives examples of successful transport initiatives and makes the case for an integrated response across public and private sector stakeholders. more
Visitor Centres: Meeting the Challenges of the 21st Century	Jan 2009
by Peter Robinson This article is based on research carried out at a Visitor Centre Management Training Course, attended by managers of both TICs and Visitor Centres, and supported by reports and research from VisitBritain. It seeks to identify challenges for the future,... more
Case Study: East Midlands Tourism’s Approach to the Family Market	Jan 2009
by Amanda Sillito The article profiles the Think Family programme as a best practice case study of how a tourism organisation is supporting businesses to attract the family market. The article explains the development of the programme, reveals highlights from the market... more
The Role of Shopping in Tourism Destinations	Oct 2008
by Peter Robinson This article considers the role that shopping plays as a tourist activity and as a tourism product. It looks at why tourists shop, the impact of shopping on local economies, shopping malls versus traditional shopping centres and market towns. Finally,... more
London Ambassador Scheme - Thinking London, Acting Locally	Aug 2008
by Emil Brannen Most visitors arrive to London with ready-made plans that require up-to-date reliable information in order to carry them out and create a memorable experience. This article looks at how London is boosting the skills and knowledge of existing personnel... more

Appendix 2: Visitor survey
This appendix contains a model visitor survey form which includes the key questions that should be asked to understand visitor type, behaviour and satisfaction. It can be added to or altered to be made relevant to a particular destination. more
Appendix 5: Brochure Survey
This appendix suggests standard questions to ask customers about their use and satisfaction with a destination brochure. more
Appendix 4: Operator and Accommodation Provider Satisfaction Surveys
These two appendices are designed to offer a set of questions to ask local service operators and accommodation providers to gauge their satisfaction with the destinations management. They are split between operators and accommodation providers as the... more
Appendix 3: TIC Satisfaction Survey
This appendix shows a set of standard questions that will gather information on visitor satisfaction with information services and will allow TIC’s to benchmark against one another. more
Appendix 1: Directory and Glossary
The tourism sector, like many other business sectors, has a large number of organisations, associations, public agencies and trade groups operating within it. It also has its own share of acronyms, business jargon, and industry descriptions that need... more
Introduction
In a paraphrase of the opening line of Anna Karenina, it could be said that all well managed destinations resemble one another, each badly managed destination is badly managed in its own way.The new Destination Managers Toolkit (DMT), built on the considerable... more
Appendix 6: Evaluating Marketing Campaigns
This DP:UK advice sheet sets out a simple model for measuring the return on investment delivered by place marketing campaigns. It is based on best practice developed by destination managers and research commissioned by VisitBritain. more
Appendix 7: Tourism Indicators
This table sets out the 50 performance indicators suggested by the Tourism Sustainability Group for the European Commission, including environmental and destination performance indicators. more
Appendix 8: Local Performance Indicators
This appendix sets out the performance indicators included in IDEA’s Single Improvement Tool. They are grouped under 4 headings: Satisfaction Indicators, Economic Indicators, Sustainability Indicators and Organisational Indicators. more
2F: Accessible Tourism
This section introduces the role and responsibilities that destination managers have in providing accessible tourism. It looks at the broad areas of work that can be developed to improve accessibility and how access issues can be integrated into destination... more