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Destination Manager’s Toolkit
Contents
1: Destination planning
2: Destination development
3: Destination monitoring
4: Destination marketing
5: Destination information
6: Tourism in the public sector
Appendices
Contributors
Further information
Articles and DMT sections by category:
Visitors with disabilities
Articles
DMT sections
Accessibility: Understanding, Progress and Opportunities
Jun 2009
by Jenifer Littman
The Disability Discrimination Act has been in force since 1995, with enforcement measures fully implemented since 2004. This article looks at where we are now as a country offering accessible tourism, what more needs to be done and the opportunities that...
more
Making Access Easy
Jul 2008
by Mandy Lane, Amanda Sillito and Chris Veitch
This article considers the business arguments for improving accessibility for visitors and presents some of the key steps destination managers can take to encourage businesses to become more accessible. It also looks at what certain organisations are...
more
Understanding Barriers to Tourism in the UK
May 2004
By Chris Veitch and Gareth Shaw
Whilst physical barriers to tourism and the effect they have on disabled people will be familiar to almost everyone, the wider implications of barriers, and the social groups affected by them, may not be. Different social and economic factors influence...
more
Access and Tourism: A Widening Agenda
Jan 2004
By Chris Veitch and Gareth Shaw
Access is gaining importance on the tourism agenda in the UK in 2004 as a growing number of operators and policy makers are realising the full implications of the Disability Discrimination Act. However, the access agenda goes far beyond this, encompassing...
more
The Disability Discrimination Act Revisited – The Implications of 2004 for Tourism and Hospitality
Sep 2002
By David Phillips MBE FTS
The 1995 Disability Discrimination Act has had a considerable impact on the UK tourism industry, creating greater awareness of the benefits of welcoming disabled customers, as well as highlighting potential areas of discrimination in employment and...
more
2F: Accessible Tourism
This section introduces the role and responsibilities that destination managers have in providing accessible tourism. It looks at the broad areas of work that can be developed to improve accessibility and how access issues can be integrated into destination...
more
Accessibility
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